June 20, 2024 Strategy Guide Work-From-Home Customer Support Drives Customer Loyalty Be there for your customers
May 23, 2024 Service Work from Home Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work from home model.
May 23, 2024 Service Flex EX Our FlexEX approach is an agile workplace strategy that meets the needs and preferences of today's workforce.
June 14, 2023 Case Study Retail and eCommerce The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers
March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls
April 22, 2021 Case Study Airlines Enhanced knowledgebase enables associates to seamlessly switch to WFH We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home
July 14, 2020 Case Study Financial Services and Insurance Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy
June 3, 2020 Customer Strategist Work-From-Home Best Practices for Contact Center Longevity Tips for managing people and technology help sustain a highly productive and engaged work-from-home future.
