April 23, 2020 Blog State and Local Governments How to Manage Call Volumes and Connect Communities in a Crisis Driven World
April 8, 2020 Cheat Sheet Healthcare Providers 6 Ways for Healthcare Contact Center Agents to Better Engage with Members and Patients Empower agents to deliver great CX anytime, anywhere.
April 2, 2020 Blog Healthcare Payers Here’s How Automation and Healthcare Outsourcing Increase Payer Support During Critical Times
March 30, 2020 Video See Messaging in Action In a time of mandated social distancing, patients and members desire genuine conversations with the brands they trust. Messaging allows brands to engage with their consumers on the platforms they are already on.
March 17, 2020 White Paper What We Learned When Investigating Mobile Messaging CX at 20+ Companies Today's top CX leaders are using Messaging, Apple Business Chat, and Live Chat as the go-to B2C communication channel during challenging times, like the coronavirus outbreak.
February 20, 2020 White Paper Healthcare Digital Transformation Best Practices for Healthcare Payers and Providers Five Ways to Activate Member-Centric Digital Transformation Through Channel-less Journeys
February 17, 2020 Case Study Healthcare Payers Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
February 10, 2020 Blog Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
