April 11, 2023 Glossary Term Associate Assist TTEC's AI-enabled solution for associates that uses speech analytics, historical data, and workflow triggers to automatically serve up next best actions and knowledge base information in real time while they help customers.
September 10, 2019 Client Story Associate Assist drives the customer experience into the future Intelligent virtual assistants team up with associates to deliver eye-popping results Automotive
May 7, 2019 Client Story Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates Automotive
April 22, 2019 Customer Strategist Take a Smart Seasonal Approach to Health Insurance Open Enrollment Four ways to exceed open enrollment performance goals. Healthcare
April 21, 2017 Customer Strategist Let Them Talk Social collaboration among employees and customers shows that talk isn’t cheap. Communications
