Associate Assist

What is Associate Assist?

TTEC's AI-enabled solution for associates that uses speech analytics, historical data, and workflow triggers to automatically serve up next best actions and knowledge base information in real time while they help customers.

Additional TTEC Resources

• Angel Associate Assist: Increase agent efficiency while maintaining CX quality and compliance. Using generative AI, Angel Associate Assist provides agents with in-depth, real-time guidance so they can confidently handle any call.