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Customer Strategist Journal
Media
Developing a Strong e-Social Ethos
Meet Today’s Social Customer
How Does Your Social Strategy Stack Up?
Communication
4 Imperatives for Creating Social Dialogue
Life Sciences
Mayo Clinic’s Prescription for Social Media Success
Social CRM Defined
Charter’s Social Commitment to Customers
Telus Dials Up Its Customer Service by Going Social
Technology
Dell's Commanding Social Presence
Motorola Harnesses New Media to Rebrand a History-Rich Company
Taking the Leap From Social Media to Social Engagement
Applying Customer Analytics for Business Success
Government and Public Sector
The Best Customer “Data” Is Feedback
How Smart Is Your Business?
Customer Experience Management Strategy and Best Practices
Empowering Customers to Become Evangelists