This site uses cookies and by using the site, you are consenting to this. Learn why we use cookies and how to manage your settings. Privacy Policy
Blog
Three Paths to a Stress-Free Live Chat Experience
Infographic
Customer Service Technology Investment Takes Priority
Meet Your A.I. Co-worker
Text Analytics Can Tell You More Than Just How Customers Feel
The Impact of Employment Reform on the Customer Experience
Strategy Guides and Trends Reports
Strengthen Corporate Culture by Managing Unconscious Bias
Customers Want a Little Less Disruption
Technology
4 Technologies Facilitating the Service Customers Crave
Getting the Most From Customer Surveys
Retail and eCommerce
Eight Omnichannel Strategies to Bring Seamless Retail Experience to Life
Four Steps to Insight-Driven Sales and Marketing in Lean Times
The Five Eye-Opening Business Benefits of Transferring Customer Care
Customer Strategist Journal
Media
Art Imitates Customer Experience
Know Me Now, Digitally
Are You Perpetuating the “Omnichannel” Myth?
Omnichannel Excellence Is a Marathon, Not a Sprint