Resources

Accelerated training results with RealSkill learning

An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support

Driving better CX through improved employee training

TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness