December 6, 2021 Customer Strategist How Volkswagen Group UK launched a contact centre in the middle of a pandemic Strong communication is key. Automotive
December 3, 2021 Customer Strategist What to look for in a CXaaS provider Drive exponential growth and better customer journeys with the right partner.
December 3, 2021 Customer Strategist It’s time to use the full power of text analytics How to use next-gen contact center insight for a digital age.
December 2, 2021 Customer Strategist Hit your CX step goal in 2022 Race ahead with sophisticated customer experience strategies and tactics.
December 1, 2021 Customer Strategist Financial Services CX: From transactional experiences to relationship-building Here’s how financial institutions can maintain momentum on building better customer relationships. Retail Banking