March 30, 2020 Case Study Healthcare Providers Command and conquer hospital inefficiencies Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care
March 30, 2020 Case Study Healthcare Payers Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals
March 30, 2020 Case Study Healthcare Payers The right knowledge leads to better member experiences An updated and relevant knowledgebase becomes a valuable tool for healthcare advocates
March 27, 2020 Case Study High Tech Speech analytics deliver a holiday boost for social media ad sales The company significantly increased revenue at a critical time of year by analyzing associate calls and culling insights
March 24, 2020 Cheat Sheet Digital CX: The Ultimate Crisis Planning Tool Is your company digitally resilient?
March 17, 2020 White Paper What We Learned When Investigating Mobile Messaging CX at 20+ Companies Today's top CX leaders are using Messaging, Apple Business Chat, and Live Chat as the go-to B2C communication channel during challenging times, like the coronavirus outbreak.
March 17, 2020 Video Humanify® @home Our remote contact center associate solution merges the quality and security of an on-site center with the cost structure and flexibility of a work-from-home model.
