July 22, 2020 Case Study Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event Retail and eCommerce
July 17, 2020 Case Study Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results Retail and eCommerce
July 14, 2020 Case Study Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy Financial Services and Insurance
July 9, 2020 Case Study Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results Communications
June 30, 2020 Blog Contact Center Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them
