August 6, 2020 Case Study Best solution for the best customer experience Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services High Tech
August 6, 2020 Case Study Driving carsales' contact center into the cloud-based future Migrating to Amazon Connect saved 50% in costs compared to the previous on-premises solution Automotive
July 27, 2020 Case Study Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
July 27, 2020 Case Study Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment High Tech
July 24, 2020 Case Study Igniting the sales pipeline with advanced analytics Sales experts produced thousands of SQLs and more for a healthcare insurance firm Healthcare Payers
July 24, 2020 Case Study Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare
July 23, 2020 Case Study Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT Financial Services and Insurance
July 22, 2020 Case Study Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event Retail and eCommerce
