January 26, 2021 Customer Strategist Diversity & Inclusion: The ‘Must’ Thing To Do! Current events and social justice move into the workplace, with ROI attached.
January 22, 2021 Case Study Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 22, 2021 Case Study Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
January 21, 2021 Customer Strategist What CX Best Practices Can Teach Us About Vaccine Rollout Proven customer experience strategies can help ensure the rollout is successful and provides a positive patient experience. Public Sector and Government
January 21, 2021 Customer Strategist COVID: Opportunity Within Crisis Bright spots from the past year that will influence better CX in the future. Public Sector and Government
January 21, 2021 Customer Strategist Where Does Customer Experience Go From Here? An examination of CX for today, tomorrow, and into the future.
January 21, 2021 Customer Strategist Retail CEO Relies on Customer Centricity to Grow in Uncertain Times Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence. Retail and eCommerce
January 21, 2021 Customer Strategist Government Agencies Embrace a Citizen-Centric Approach Agencies and the people they serve benefit from positive experiences based on private sector best practices. Public Sector and Government
January 21, 2021 Customer Strategist How to Keep Employees Engaged in a Remote Workplace Build camaraderie and improve productivity in a virtual setting.
January 18, 2021 Blog NRF 2021: Trends that Retailers Bet will Outlast the Pandemic Retail and eCommerce
January 14, 2021 Case Study Surpass associate learning and performance KPIs to boost enrollments, build member loyalty One of the largest U.S. healthcare plan providers reinvigorated associate training through the award-winning RealSkill platform, a well-organized knowledgebase, and ongoing solutions enhancements Healthcare Payers
