March 17, 2021 Case Study Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare
March 17, 2021 Case Study Sales and Analytics Expertise Pack Pipeline with Qualified Leads, Meetings TTEC sales experts transformed a utility company’s underperforming sales pipeline into a powerful lead generator Public Sector and Government
March 12, 2021 Case Study Proactive problem-solving increases the bottom line Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win Automotive
March 11, 2021 Blog Elevate the Member Experience While Saving Millions—Yes It Can Be Done Healthcare Payers
March 10, 2021 Blog Crash Course on Contact Center Analytics: Speech Analytics vs. Voice Analytics vs. Text Analytics
March 10, 2021 Case Study Nimble scheduling assistance delivers rapid support When a state Health Department’s vaccine hotline struggled with overwhelming call volume, TTEC stood up a virtual contact center with 500+ associates and cutting-edge technology State and Local Governments
