March 25, 2021 Case Study Healthcare Providers Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support
March 24, 2021 Case Study Retail Banking Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed an AI-enhanced messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT
March 17, 2021 Case Study Healthcare Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction
March 17, 2021 Case Study Public Sector and Government Sales and Analytics Expertise Pack Pipeline with Qualified Leads, Meetings TTEC sales experts transformed a utility company’s underperforming sales pipeline into a powerful lead generator
March 12, 2021 Case Study Automotive Proactive problem-solving increases the bottom line Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win
March 11, 2021 Blog Healthcare Payers Elevate the Member Experience While Saving Millions—Yes It Can Be Done
March 10, 2021 Blog Crash Course on Contact Center Analytics: Speech Analytics vs. Voice Analytics vs. Text Analytics
March 10, 2021 Case Study State and Local Governments Nimble scheduling assistance delivers rapid support When a state Health Department’s vaccine hotline struggled with overwhelming call volume, TTEC stood up a virtual contact center with 500+ associates and cutting-edge technology
