June 2, 2021 Datasheet How to Stay Ahead of the Curve with Exceptional Customer Support Property and Casualty Insurance
June 1, 2021 Case Study Competitive wages get fast and reliable results A higher pay rate for contact tracers enabled a county Health Department to recruit highly skilled associates, reduce training time, and gain many other advantages critical to success State and Local Governments
May 27, 2021 Case Study Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient Retail and eCommerce
May 26, 2021 Case Study Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards Healthcare Providers
May 21, 2021 Blog How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change Public Sector and Government
May 14, 2021 Case Study Revving Up Inside Sales with Expert Support Our sales incubator and inside sales playbook helped a bulk oil, fuel, and lubricants distributor quickly increase sales revenue
May 12, 2021 Blog CX Leaders Share Insights into Transforming the Government Customer Experience Public Sector and Government
May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
