September 29, 2022 Customer Strategist Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that. Travel and Hospitality
September 29, 2022 Customer Strategist The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships. Communications
September 29, 2022 Customer Strategist The Best Customer “Data” Is Feedback By listening to customers, American General Life Companies has increased sales and improved the customer experience in ways that matter most to customers. Property and Casualty Insurance
September 29, 2022 Customer Strategist Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators. Communications