July 6, 2021 Case Study Healthcare Healthcare firm eliminates inefficiency for superior CX and savings TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
June 30, 2021 Datasheet Retail and eCommerce Master the effortless retail experience Enabling the highest customer satisfaction at the lowest overall cost
June 28, 2021 Case Study State and Local Governments Vaccine scheduling support when every minute counts TTEC guided a state health department in rapidly scaling and staffing its contact center to deliver urgent COVID-19 vaccine scheduling support
June 24, 2021 Case Study Healthcare One-stop-shop knowledgebase quickly improves call quality TTEC reduced associate frustration and improved member experience by curating content
June 15, 2021 Case Study Healthcare Providers Prescribing digital transformation solutions TTEC guided a major cancer research and treatment organization in developing a plan for cost-effectively streamlining communications and improving the patient experience
