September 27, 2021 Case Study Communications RealSkill shrinks contact center attrition TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
September 7, 2021 Podcast From spreadsheets to AI: A look at the future (and past) of customer service
September 3, 2021 Blog Outsourcing vs. managed services: Knowing the difference will save you time and money
August 30, 2021 Case Study Retail and eCommerce Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
August 25, 2021 Blog Retail Banking Banking reimagined: How Citizens Bank plans to stay ahead in a digital landscape
August 19, 2021 Blog We empowered contact center agents to proactively improve CX. Here’s how it’s going.
