April 4, 2023 Blog Every retailer can offer personalized CX that feels high-end (here's how) Retail and eCommerce
March 31, 2023 Case Study 98% model accuracy through annotation We built a better algorithm to help categorize products Retail and eCommerce
March 31, 2023 Case Study Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes Travel and Hospitality
March 21, 2023 Case Study Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government