September 20, 2022 Customer Strategist 11 Ways to Wow Your Contact Center Employees Happy employees equal happy customers.
September 20, 2022 Customer Strategist 10 Big Data Trends to Get Ahead of Now Turn Big Data from a marketing challenge into revenue-building opportunity.
September 16, 2022 Customer Strategist Perspectives Travel and Hospitality 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank?
September 15, 2022 Case Study High Tech Expert lead qualifying and nurturing generates $6.5M in pipeline revenue TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter
September 13, 2022 Trends Report Retail and eCommerce The CX tasting menu you’ve been waiting for 5 courses to deliver a seamless dining experience, every time
September 13, 2022 Strategy Guide Retail and eCommerce Have you gotten the message? Move to messaging to keep customer conversations strong
September 9, 2022 Blog High Tech It’s time to rethink your work-from-home approach: Here are 3 reasons why
August 25, 2022 Tips and Takeaways Public Sector and Government 4 proven ways for government agencies to enhance customer experience Exceed PMA mandate targets and deliver better service at lower costs
August 22, 2022 Trends Report CCW market study on modernizing service experiences with AI & Digital, featuring TTEC
August 16, 2022 Case Study Public Sector and Government Winning back customers that churned TTEC successfully targeted inactive accounts for a bulk oil, fuel, and lubricants distributor and pulled them back into the buying motion in addition to increasing employee productivity
August 15, 2022 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
