June 12, 2023 Customer Strategist Perspectives Want to retain associates? Give them more control over their schedules FlexEX allows employees more autonomy, without sacrificing business needs
June 8, 2023 Tips and Takeaways 5 CX building blocks for successful AI Learn the keys to a strong CX foundation for AI
May 26, 2023 Client Story Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs Financial Services and Insurance