September 23, 2022 Customer Strategist Industry Insights Retail and eCommerce 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences
September 23, 2022 Customer Strategist In Depth 5 predictions for driving customer experience success in 2022 Innovative CX and EX will be key differentiators.
September 23, 2022 Customer Strategist 5 New Year's B2B Sales Resolutions for Growth These B2B New Year’s sales resolutions are worth sticking to.
September 23, 2022 Customer Strategist 5 Customer Analytics Benefits for senior management to optimize enterprisewide
September 22, 2022 Customer Strategist 4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys Omnichannel excellence starts with customer understanding.
September 22, 2022 Customer Strategist 4 Ways to Leverage Contact Center Insights Take advantage of the hidden customer data treasures in your call center
September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 22, 2022 Customer Strategist Retail and eCommerce 4 Retail Bad Habits to Break Strengthen loyalty and win back the capricious customer.
September 22, 2022 Customer Strategist 4 Reasons the C-Suite Should Care About Customer Trust When organizations are proactively transparent they can win customers’ trust, and as a result increase profitability through return business and customer advocacy.
September 22, 2022 Customer Strategist Retail Banking 4 Key Omnichannel Enablers To successfully transform sales and advisory activities, banks need to take into account a number of enablers.
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
