June 13, 2023 Customer Strategist Perspectives Tuchman: New world of constant transformation is here Customer experience – how the collection of micro moments is handled – is the hallmark of a brand, says TTEC CEO
June 13, 2023 Customer Strategist C-Suite Strategies AI can help lift the patient experience but the real Rx is low-tech: Listen Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness Healthcare Providers
June 13, 2023 Customer Strategist Profile Ally Financial supports the creator economy through esports and gaming The digital financial services company levels up to sponsor women in the male-dominated esports industry Media and Entertainment
June 13, 2023 Customer Strategist Industry Insights Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive Healthcare Payers
June 13, 2023 Customer Strategist In Depth Is your contact center truly ready for AI? Before launching AI, set up a strong CX foundation with 5 building blocks
June 13, 2023 Customer Strategist Industry Insights Peace of mind and banking are not mutually exclusive In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates Retail Banking
June 12, 2023 Customer Strategist In Depth How are brands using AI to improve customer experience? Technology is helping meet customer expectations better and faster
June 12, 2023 Customer Strategist Perspectives Navigate travel’s peak season by focusing on CX Improved customer journeys lead to better travel experiences Travel and Hospitality