September 21, 2022 Customer Strategist 4 Essentials for Adapting to the 2020 Customer Progressive leaders take action now to build customer strength for the future.
September 21, 2022 Blog 4 CX Metrics That Reveal a More Complete Customer Picture Rethink customer survey metrics to accurately measure CX transformation.
September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
September 21, 2022 Customer Strategist In Depth Automotive 3 ways to turn first-time electric vehicle owners into loyal customers EV sales are surging, capture customer attention with end-to-end support.
September 21, 2022 Customer Strategist 3 Ways to Create a High-Performing Employee Culture Why your most important customer is your employee.
September 21, 2022 Customer Strategist Retail and eCommerce The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks.
September 21, 2022 Customer Strategist Perspectives 2021 hindsight: What the market got wrong about CX this year Predictions that didn’t pan out and where there’s room for growth.
September 20, 2022 Customer Strategist 11 Ways to Wow Your Contact Center Employees Happy employees equal happy customers.
September 20, 2022 Customer Strategist 10 Big Data Trends to Get Ahead of Now Turn Big Data from a marketing challenge into revenue-building opportunity.
September 16, 2022 Customer Strategist Perspectives Travel and Hospitality 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank?
September 15, 2022 Case Study High Tech Expert lead qualifying and nurturing generates $6.5M in pipeline revenue TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter
September 13, 2022 Trends Report Retail and eCommerce The CX tasting menu you’ve been waiting for 5 courses to deliver a seamless dining experience, every time
