September 30, 2022 Customer Strategist Perspectives Can You Spot the AI? Companies are already reaping benefits from AI that enhances—rather than replaces—humans.
September 30, 2022 Customer Strategist Can Your Company Compete on Trust? Business leaders recognize the importance of earning customers’ trust. Still, according to a Peppers & Rogers Group study, many business leaders often overlook the foundational elements of customer trust.
September 30, 2022 Customer Strategist Can a Brand Be Psychic? A psychic brand is one that senses all of the digital and physical signals customers are sending out.
September 30, 2022 Customer Strategist The Call Center Support Team Behind the Gig Economy Here’s what it takes to keep customers— and contract workers—happy.
September 30, 2022 Customer Strategist Industry Insights The business upside of CXaaS Breaking down silos – with a strategic partner – can take CX to the next level.
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
September 30, 2022 Customer Strategist Building Trust in the Healthcare Industry Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains. Healthcare
September 30, 2022 Customer Strategist Building the City of Gold As a top tourist destination in Dubai, the DSF sets the benchmark for festivals. CEO Laila Suhail discusses her approach to attracting prospects and communicating with long-term customers in the face of growing competition. Travel and Hospitality
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
September 30, 2022 Customer Strategist Building Blocks of a Multichannel Customer Strategy To stay competitive, the multichannel customer experience is now a critical part of a health insurer’s strategic plans. Four elements stand out for companies looking to get closer to healthcare consumers. Healthcare
September 30, 2022 Customer Strategist Build-a-Bear Builds a Brand Around the Customer Experience Build-A-Bear Workshop CEO Maxine Clark created a foundation for customer engagement that transcends any one person. Retail and eCommerce
September 29, 2022 Customer Strategist Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned. Retail and eCommerce
