September 29, 2022 Customer Strategist Big Data’s Big Miss: Customer Strategy Without customer experience leading the way, executives are missing what should be the lynchpin of their Big Data strategies.
September 29, 2022 Customer Strategist Big Data’s 5 Missing Ingredients The volume and velocity of data has exploded, but not enough has changed in the way organizations have leveraged and applied data.
September 29, 2022 Customer Strategist “Big Data” and Evidence-Based Management Instead of being stalled by the overabundance of unstructured information, analytically competitive companies start with facts and analysis, and then develop an assessment.
September 29, 2022 Customer Strategist Strategy Speaks Beyond frictionless: Re-humanizing your customer experience
September 29, 2022 Customer Strategist Travel and Hospitality Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that.
September 29, 2022 Customer Strategist Communications The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships.
September 29, 2022 Customer Strategist Property and Casualty Insurance The Best Customer “Data” Is Feedback By listening to customers, American General Life Companies has increased sales and improved the customer experience in ways that matter most to customers.
September 29, 2022 Customer Strategist Communications Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators.
