September 30, 2022 Customer Strategist Automotive CarMax Innovates with Omnichannel Strategy The company innovates around digital while staying true to its brick-and-mortar roots.
September 30, 2022 Customer Strategist Capturing the Voice of the Customer Extends Well Beyond Surveys Mix and match insight from a variety of customer feedback tools.
September 30, 2022 Customer Strategist Capturing a Moving Target Four steps to effecting target setting and performance tracking in enterprise sales organizations.
September 30, 2022 Customer Strategist Capture the Moment: A Data-Driven Strategy Winning the moments that matter to customers begins with the right data.
September 30, 2022 Customer Strategist Can You Spot a Toxic Company Culture? Hint: It’s a bad sign if employees don’t speak up.
September 30, 2022 Customer Strategist Perspectives Can You Spot the AI? Companies are already reaping benefits from AI that enhances—rather than replaces—humans.
September 30, 2022 Customer Strategist Can Your Company Compete on Trust? Business leaders recognize the importance of earning customers’ trust. Still, according to a Peppers & Rogers Group study, many business leaders often overlook the foundational elements of customer trust.
September 30, 2022 Customer Strategist Can a Brand Be Psychic? A psychic brand is one that senses all of the digital and physical signals customers are sending out.
September 30, 2022 Customer Strategist The Call Center Support Team Behind the Gig Economy Here’s what it takes to keep customers— and contract workers—happy.
September 30, 2022 Customer Strategist Industry Insights The business upside of CXaaS Breaking down silos – with a strategic partner – can take CX to the next level.
September 30, 2022 Customer Strategist Business in Bloom The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
September 30, 2022 Customer Strategist Healthcare Building Trust in the Healthcare Industry Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains.
