January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
January 24, 2024 Customer Strategist NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges. Retail and eCommerce
January 23, 2024 Blog Upselling in the contact center? Make it part of your retail strategy Retail and eCommerce
January 23, 2024 Customer Strategist Improve service interactions and drive revenue with sales innovation The right AI tools can identify sales opportunities and empower associates.
January 21, 2024 Client Story Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare