March 21, 2023 Case Study Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 287K calls Public Sector and Government
March 17, 2023 Case Study Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements Media and Entertainment
March 10, 2023 Datasheet Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail Retail and eCommerce
March 9, 2023 Blog FTW: Messaging (done right) is a powerful engagement opportunity for healthcare Healthcare
March 8, 2023 Case Study Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT Travel and Hospitality
March 8, 2023 Case Study Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business Media and Entertainment
March 7, 2023 Video What's different about customer experience in gaming TTEC Gaming Media and Entertainment
March 7, 2023 Customer Strategist Outlook What zombies taught me about CX's future potential As tech evolves, people are still at the heart of experiences
