Resources

Unlock What's Next.

No fluff—just bold ideas, proven strategies, and
sharp insights to turn customer experience into
your biggest advantage.

Report

How much empathy do you really need? And what role should AI play?

Get the report

Strategy Guide

5 tips to ensure your contact center clicks

Get the guide

Checklist

3 ways to outsmart an unpredictable economy with superior CX

Get the checklist

Newsletter

Get the insights you need to lead in customer experience – delivered straight to your inbox.

Filter by

October 1, 2010 Customer Strategist

The Essential Element of Customer Service in Telecommunications

Telecoms are offering a wealth of complex products and services. Now they need a customer support strategy that’s equally advanced: segmentation-based service.
Communications
October 1, 2010 Customer Strategist

Local Innovation Spurs Global Growth at Etisalat

Etisalat Group CMO Essa AlHaddad discusses the telecom’s approach to customers and how it connects local autonomy with enterprisewide strategy.
October 1, 2010 Customer Strategist

One Constant in the Social Revolution

Telecom convergence means trustability will increase in importance.
Communications
October 1, 2010 Customer Strategist

Customer Centricity Starts at the C-Level

In a changing business environment Xerox Chief Marketing Officer Christa Carone works closely with her C-level colleagues to shed old brand perceptions and partner with customers for long-term strength.
October 1, 2010 Customer Strategist

Why Customer Experience Should Matter to You

T-Mobile’s focus on the customer experience helps gains customers’ trust and loyalty.
Communications
October 1, 2010 Customer Strategist

Poised for Transformation

Telecommunications companies need to use their own technologies to dial up next-generation customer experience.
Wealth Management
October 1, 2010 Customer Strategist

Sprint Nextel’s Service Overhaul Brings a Billion-Dollar Boost

The telecommunications company saved $1 billion in costs while increasing customer satisfaction 47 percent—by improving the customer experience one customer at a time.
Communications
October 1, 2010 Customer Strategist

Delivering on the Customer Experience

Convergence in telecom has created tremendous opportunities for operators to understand how much value each customer brings to the relationship.
Communications

what we do
services
industries
resources
company
contact us