Resources

Unlock What's Next.

No fluff—just bold ideas, proven strategies, and
sharp insights to turn customer experience into
your biggest advantage.

Report

How much empathy do you really need? And what role should AI play?

Get the report

Strategy Guide

5 tips to ensure your contact center clicks

Get the guide

Checklist

3 ways to outsmart an unpredictable economy with superior CX

Get the checklist

Newsletter

Get the insights you need to lead in customer experience – delivered straight to your inbox.

Filter by

October 1, 2010 Customer Strategist

Why Customer Experience Should Matter to You

T-Mobile’s focus on the customer experience helps gains customers’ trust and loyalty.
Communications
October 1, 2010 Customer Strategist

Poised for Transformation

Telecommunications companies need to use their own technologies to dial up next-generation customer experience.
Wealth Management
October 1, 2010 Customer Strategist

Sprint Nextel’s Service Overhaul Brings a Billion-Dollar Boost

The telecommunications company saved $1 billion in costs while increasing customer satisfaction 47 percent—by improving the customer experience one customer at a time.
Communications
October 1, 2010 Customer Strategist

Delivering on the Customer Experience

Convergence in telecom has created tremendous opportunities for operators to understand how much value each customer brings to the relationship.
Communications
October 1, 2010 Customer Strategist

Customer Experience Excellence: Distinguishing the “Strugglers” from the “Succeeders”

Research reveals the traits that enable companies to offer a superior customer experience.
October 1, 2010 Customer Strategist

Collaboration Sows the Seeds of Organic Growth

Telecom operators can spur share-of-wallet increases by creating group-level networks that plant best practices across their operating companies.
Communications
October 1, 2010 Blog

Customer Churn Prevention: 3 Best Practices to Retain Customers

Customer retention is critical for brand success. These strategies to prevent customer churn will help decrease costs, increase profitability, and improve customer loyalty and lifetime value
October 1, 2010 Customer Strategist

The Personal Touch Is Still Essential in the Modern Telecom Era

For Big River Telephone, building a business means building relationships—by mixing new technology with old-fashioned customer service.
Communications

what we do
services
industries
resources
company
contact us