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How much empathy do you really need? And what role should AI play?

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Strategy Guide

5 tips to ensure your contact center clicks

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3 ways to outsmart an unpredictable economy with superior CX

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January 12, 2014 Client Story

High-tech solution for high-touch client experience

Our client needed a way to improve its interactions with customers as its customer base continued to expand. We helped by implementing a technology solution that pairs callers with the best-equipped associate
Healthcare
January 12, 2014 Client Story

Increased satisfaction at a third of the cost

Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system.
Retail and eCommerce
January 12, 2014 Client Story

Location targeting = 345% increase in volume

Our client came to us looking for help in creating a more personalized and localized level of engagement with online customers. Using google AdWords, we helped move-in volume increase by 345%
Retail and eCommerce
January 12, 2014 Client Story

Proactive churn reduction saves — and sells

Our client was looking for a way to prevent its most valuable customers from leaving and brought us on to help create a more well-rounded solution. We helped create a new customer-retention program.
Communications
January 11, 2014 Client Story

Electronics marketplace converts searchers into customers

Our client was looking to optimize paid search, display, and conversion rates. We enabled more conversions from search and time savings resulting in a 52% increase in click-to-conversion rate
Retail and eCommerce
January 3, 2014 Client Story

Innovate for improved functionality, reduced costs

A healthcare distribution and technology solutions provider wanted to upgrade its contact center infrastructure. We built and implemented an end-to-end technology platform that routed calls to the best-available associates.
Healthcare
December 20, 2013 Blog

Three Steps to Closing the Gaps in Sales Performance
December 1, 2013 Customer Strategist

Past Predictions of Future Customer Experiences

Consumers today have easy access to products and services. Their experiences are personalized, relevant, and in some cases, predictive. Yet the technological advances we now take for granted were once nothing but outlandish ideas.

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