Resources

Unlock What's Next.

No fluff—just bold ideas, proven strategies, and
sharp insights to turn customer experience into
your biggest advantage.

Report

How much empathy do you really need? And what role should AI play?

Get the report

Strategy Guide

5 tips to ensure your contact center clicks

Get the guide

Checklist

3 ways to outsmart an unpredictable economy with superior CX

Get the checklist

Newsletter

Get the insights you need to lead in customer experience – delivered straight to your inbox.

Filter by

February 16, 2014 Client Story

State agency removes barriers to CX excellence

To comply with the requirements of a new Customer Assistance Program grant, our client needed to enhance the experience. We helped our client fix weak points, while building upon its strengths.
Healthcare
February 16, 2014 Client Story

Three months. One shiny new CRM. Zero data loss

A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution.
Public Sector and Government
February 16, 2014 Client Story

Vodafone revolutionizes retail service with mindset shift

Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score.
Communications
February 11, 2014 Blog

Rules of Employee Engagement
January 23, 2014 Customer Strategist

Winter 2020 Customer Strategist Journal credits
January 12, 2014 Client Story

Employee engagement = customer satisfaction

Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution
Financial Services and Insurance
January 12, 2014 Client Story

Financial services leader strengthens customer loyalty

Our client wasn’t content with simply offering the best customer experience in the industry; they wanted to widen the gap even more. We were able to help the client by implementing multichannel support.
Financial Services and Insurance
January 12, 2014 Client Story

Health insurer leverages expertise in Medicare open enrollment

A leading health insurance provider wanted to provide an excellent member experience during Medicare open enrollment. We supported our client’s needs by deploying a team of 500 associates in two locations.
Healthcare

what we do
services
industries
resources
company
contact us