June 30, 2014 Customer Strategist Enabling memorable experiences Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.
June 30, 2014 Customer Strategist Pardon the Disruption Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news. Communications
June 30, 2014 Customer Strategist Three Types of Advanced Analytics for Operators Separate what’s hot from what’s hype to make a real impact on telecommunications business. Communications
June 30, 2014 Customer Strategist SMAC Dab in the Middle of Customers: A New CIO Agenda Social, mobile, analytics, and cloud technologies combine to revolutionize the customer experience.
June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
June 30, 2014 Customer Strategist Technology’s Transformational Impact on the Healthcare Experience A look at some key improvements to the patient experience made possible through cutting- edge technology. Healthcare
June 30, 2014 Blog Understanding the Intersection of Humanity and Technology Research examines consumer attitudes toward technology advancements.
June 30, 2014 Customer Strategist Technology’s Future: Simple + Personal Consumers reward companies that provide experiences that are simple AND personal, not one or the other.