February 24, 2023 Customer Strategist Perspectives Sales team falling short? Ditch these old-school team building methods An outdated way of thinking could be holding you back
February 24, 2023 Customer Strategist Industry Insights Public Sector and Government 4 ways to create a winning customer journey for tolling and transportation Face industry challenges with a focus on key points in the user experience
February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs
February 24, 2023 Customer Strategist Industry Insights Retail and eCommerce Retailers look to the future, and see opportunities NRF event showcases optimism amid uncertainty
February 24, 2023 Customer Strategist Proof Points It’s time to embrace wage increases and efficiencies (your customers will thank you for it) A living wage is the new CX differentiator
February 24, 2023 White Paper Healthcare Open enrollment triumphs light path to record-breaking results With TTEC as your partner, record-breaking results are within reach
February 23, 2023 Blog Healthcare Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy
February 21, 2023 Case Study Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most
February 21, 2023 Case Study Healthcare Payers Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings
February 13, 2023 Blog Media and Entertainment 3 trust and safety pitfalls that can spell ‘game over’ for your brand
February 8, 2023 Customer Strategist Retail Banking The Evolution of E-Commerce Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.
February 6, 2023 Blog Media and Entertainment Level-up your player experience by understanding gamers’ motivations
