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How much empathy do you really need? And what role should AI play?

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5 tips to ensure your contact center clicks

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3 ways to outsmart an unpredictable economy with superior CX

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December 7, 2014 Client Story

The pathway to a world-class chat program

Our client wanted to leverage service chat to better engage customers online. We helped develop a chat strategy that enhanced service via this digital channel, while simultaneously boosting sales.
Communications
December 7, 2014 Client Story

A wellness plan for employee engagement

One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program.
Healthcare Payers
December 7, 2014 Client Story

YouTube remarketing campaign boosts conversions, reduces costs

Our client was looking for a way to conduct a YouTube remarketing campaign to find users who had visited the website but not made a purchase. We helped optimize their marketing campaigns and made conversions jump by 10x
Retail and eCommerce
December 7, 2014 Client Story

150-year-old utility meets modern communication

A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure
Federal Government
December 7, 2014 Client Story

Airline reduces AHT with quality, not speed

With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute
Airlines
December 6, 2014 Client Story

Centralized solution, local control

Our client was stuck with outdated technologies that were keeping them from being able to satisfy their customers' needs. We helped by implementing a new VoIP platform.
State and Local Governments
December 6, 2014 Client Story

Healthcare company gets post-merger contact center makeover

When a global health service company acquired a large insurance and a healthcare organization, it was a perfect opportunity to transform to a best-in-class VoIP contact center solution. To address the client’s needs, we implemented both a premise and a Cl
Healthcare
December 6, 2014 Client Story

Personal attention, no building needed

Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home, our client was able to reduce staffing requirements by 12% to help save costs
Retail and eCommerce

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