Resources

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS

Crystal ball? No. Predictive analytics? Yes

Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.

Off-site IT for on-site ROI

A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.

Credit union works hard to stay on top

One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.