March 8, 2023 Case Study Travel and Hospitality Online travel platform helps more customers faster with 36% jump in productivity Re-imagined benchmarks and associate training led to significant drop in AHT
March 8, 2023 Case Study Media and Entertainment Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business
March 7, 2023 Video Media and Entertainment What's different about customer experience in gaming TTEC Gaming
March 7, 2023 Customer Strategist Outlook What zombies taught me about CX's future potential As tech evolves, people are still at the heart of experiences
March 3, 2023 White Paper Don’t Just Choose Another Vendor, Select A Revenue Development Partner If you want to lower your customer acquisition, retention, and expansion costs, you’ve got to improve your ROI on sales and marketing efforts.
March 2, 2023 Customer Strategist Healthcare A brave new world: Pharma customer engagement The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem.
March 1, 2023 Customer Strategist In Depth How to approach voice channel optimization in a digital-first world Opportunities abound to embrace, evolve, and enhance the voice channel and brighten CX
March 1, 2023 Customer Strategist Healthcare Payers Payers reflect on an award-winning open enrollment season The right strategy, tools, and training play starring role driving KPIs and member satisfaction
March 1, 2023 Podcast Travel and Hospitality Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector
February 24, 2023 Customer Strategist Perspectives Changing the CX game: TTEC celebrates 40 years of innovation around customers
February 24, 2023 Customer Strategist C-Suite Strategies Retail and eCommerce Fun, fans, and customer focus disrupt luxury retail Hammitt ‘Chief Cheerleader’ Tony Drockton uses amazing personal experiences to fuel growth
