April 3, 2023 Blog Healthcare Payers TTEC Healthcare CX Series to examine trends, member acquisition strategies on April 13
March 31, 2023 Case Study Retail and eCommerce 98% model accuracy through annotation We built a better algorithm to help categorize products
March 31, 2023 Case Study Travel and Hospitality Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes
March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
March 17, 2023 Case Study Media and Entertainment Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements
March 10, 2023 Datasheet Retail and eCommerce Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail
March 9, 2023 Blog Healthcare FTW: Messaging (done right) is a powerful engagement opportunity for healthcare
