July 10, 2025 Customer Strategist Industry Insights Retail and eCommerce Transforming returns hassle into a CX win A great retail experience shouldn’t stop at checkout
July 10, 2025 Customer Strategist Perspectives What Apple’s anti-fraud success teaches enterprise leaders
July 10, 2025 Customer Strategist Profile Travel and Hospitality Turning every stay into a five-star story Holiday Inn Club Vacations reimagines timeshare CX with customer-centric approach
July 9, 2025 Customer Strategist Perspectives Transform sales coaching into a strategic growth lever with AI
July 9, 2025 Customer Strategist Perspectives Don't blame the tech: Fix these 3 transformation pitfalls instead
June 25, 2025 Case Study Healthcare Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS
