January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist The Data-Driven Traveler Digital trends are transforming the travel industry. Travel and Hospitality
January 5, 2017 Customer Strategist Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles. Public Sector and Government
January 5, 2017 Customer Strategist Customer Centricity Changes Over Time Beyond talking points and lip service, what is the true state of customer centricity?
January 5, 2017 Customer Strategist Take the Consumer Experience Behind the Firewall 5 ways to transform the employee help desk.