April 21, 2017 Customer Strategist The Power of Storytelling Walgreens looks to influencers to help reach customers in effective and engaging ways via mobile. Retail Banking
April 19, 2017 Customer Strategist How Small Customer Gestures Speak Volumes About Your Brand Five ways to build value by making a genuine connection with customers.
April 19, 2017 Customer Strategist Microsoft Shifts Gears in an Experience Economy Microsoft U.S. CMO and General Manager Grad Conn explains how the company is evolving to keep up with customer demands.
April 19, 2017 Customer Strategist Say What? A surge in fake news and negative brand associations has companies taking a fresh look at content moderation strategies.