Digitally enabled talent & contact center services
Insight driven CX consulting & technology solutions
No fluff—just bold ideas, proven strategies, and sharp insights to turn customer experience into your biggest advantage.
Inside the Connected Customer Experience
Cloud Contact Center Technology Solutions
How to Quantify Happiness, and Other Emotions
Friction Burns Customers and Companies
What Keeps Employees Engaged?
Employee Values Differ Around the Globe
Employee Issues Move Above the Fold
4 Ways to Turn Remote Workers Into Team Players
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