October 10, 2017 Customer Strategist Outlook What Could Go Wrong? Some real-time initiations look good on paper, but in practice they don’t always work out.
October 10, 2017 Customer Strategist Strategy Speaks Past Time, Real Time, and Soon Time Take a moment to see how humanity’s innovation and progress will forever change our perception of time.
October 5, 2017 Case Study One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity Healthcare Providers
October 4, 2017 Case Study Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase. Healthcare Payers
September 26, 2017 Trends Report Retail Banking How to Stay Ahead of Consumer Demands Financial Services and Insurance
September 20, 2017 Trends Report State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity Communications