October 13, 2017 Case Study One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico Retail Banking
October 11, 2017 Customer Strategist Hit the AHT Sweet Spot Without context, average handle time loses its luster.
October 11, 2017 Customer Strategist Royal Caribbean Dives Into Social Media Support Strategic customer engagement through social media involves more than likes and smiley faces. Travel and Hospitality
October 11, 2017 Trends Report All Aboard Tips to meet the needs of today's traveler Travel and Hospitality
October 11, 2017 Customer Strategist C-Suite Strategies Many Customer Channels, One Executive Chief customer officers like Lance Gruner of Mastercard play an important role in the digital transformation of businesses. Retail Banking
October 11, 2017 Customer Strategist C-Suite Strategies High-tech Humanity Provides a Roadmap to Wellness Real-time virtual health advocates create healthy relationships with patients. Healthcare Providers