May 29, 2024 Blog Short-staffed for the summer travel surge? It’s AI and CX to the rescue Travel and Hospitality
May 29, 2024 Blog How a whole health mindset drives patient-centric engagement across all strata Healthcare
May 28, 2024 On-Demand Webinar Smart Solutions: AI, CX Ready to Help Reverse Hospitality Labor Shortages Travel and Hospitality
May 17, 2024 Case Study Better leaders drive member loyalty Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction. Healthcare Payers
May 17, 2024 Case Study Insurance company optimizes back-office operations by 20% A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees Financial Services and Insurance
May 17, 2024 Case Study Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios. Automotive
May 14, 2024 Case Study A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap. Communications
May 9, 2024 Case Study AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm Retail and eCommerce
May 8, 2024 Blog Overcome the hospitality labor shortage with the right mix of AI and CX Travel and Hospitality
May 6, 2024 Case Study Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew Retail and eCommerce
May 2, 2024 Customer Strategist Perspectives Generative AI makes its mark AI tools to augment associates are beginning to generate outcomes and impact
May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
