January 11, 2018 Customer Strategist CX Is a Team Sport Responsibility for the customer experience can be found in many places.
January 10, 2018 Customer Strategist The Evolution of Customer Journey Mapping Most companies think they understand all the ways customers and clients interact with their brands, but do they really?
January 9, 2018 Customer Strategist Get the Most for Your Money New technologies and insights can elevate contact center operations with nearly the same budget as in the past.
January 8, 2018 Case Study Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50% Airlines