April 10, 2018 Customer Strategist The Rise of the Telcobot AT&T, Vodafone, and other telecoms welcome chatbots as the future of the industry. Communications
April 10, 2018 Customer Strategist Mind Versus Tech in a New Digital Era Columbia Business School’s David Rogers redefines digital transformation success.
April 9, 2018 Client Story Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment Retail and eCommerce
April 4, 2018 Customer Strategist The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.