April 9, 2018 Client Story Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment Retail and eCommerce
April 4, 2018 Customer Strategist The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
March 21, 2018 White Paper The Case for a Contact Center Carve-Out Transforming the Contact Center into a Customer Experience Center