April 4, 2018 Customer Strategist The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
March 21, 2018 White Paper The Case for a Contact Center Carve-Out Transforming the Contact Center into a Customer Experience Center